Axcient Help Center

Navigating an x360Cloud Client Account

When you configure x360Cloud, you will create a new client account for each organization that you support.

Within each x360Cloud client account, you can:

  • View summary information of all service instances and backups for the client account,

  • Search, export, and restore data for a protected end user,

  • View reports for the client account,

  • Add and manage end user accounts and other items protected by x360Cloud (including SharePoint sites and Google Workspace Shared Drives, if applicable), and

  • Manage key settings for the client account.

To navigate your x360Cloud client account:

  1. In the Reseller Portal Accounts page, click the client ID of the client account you want to manage. The client account Dashboard page displays, giving you access to client account details and reports.

  2. In the client account Dashboard page, you can view the backup status of user accounts and other items (including SharePoint sites and Google Workspace Shared Drives, if applicable). It also displays a summary of space quota and data protected.

  3. Click the Search tab to view the Search page. The client account Search page allows you to find backed up objects, like documents, events, and email messages. The search toolbar provides advanced filter options, allowing you to search by date, object type, user, or site. You can also use this page to export, migrate, or restore data.

  4. Click the Reports tab to view the Reports page. The client account Reports page allows you to search backup reports by date and time. You can also view backup status of items being protected by x360Cloud.

  5. Click the Accounts tab to view the Accounts page. This page allows you to view all items being protected by x360Cloud, depending on which service you are backing up. For example, if you are protecting a Microsoft 365 service, you can use this page to view end user accounts and SharePoint sites. You can also use this page to turn on backups, migrate data, or restore data.

  6. Click the Settings tab to view the Settings page. The client account Settings page allows you to view and edit service and general settings.