Axcient Help Center

Creating an API Member and API Keys in ConnectWise

As a first step, you need to create an API Member and API Keys in ConnectWise.

To create an API Member and generate API Keys:

  1. Log in to ConnectWise and open the System menu.

  2. In the System menu, click the Members link.

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  3. In the Members page, click the API Members tab and then click the plus icon to create a new API Member:

    1. In the Member ID field, enter Axcient.

    2. In the Role ID field, select Admin.

      Note: The role must be set to Admin to ensure tickets are properly generated.

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  4. Click the Save button but do not close the window. After you click the Save button, you will be given access to the API Keys tab.

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  5. Click the API Keys tab and then click the plus icon to create a new API key:

    1. In the Description field, type x360Cloud.

    2. Click the Save button but do not close the window.

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  6. Record the public key and private key before you close the window. You will not be able to view the private key again after this window is closed.

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