Axcient Help Center

Managing Appliances

After you deploy the Appliance at the Customer Location, you should perform periodic checks to ensure the Appliance is functioning as expected. You can perform various management tasks within the Appliance Web Interface to:

  • Monitor, view, and respond to alerts,

  • Manage storage, and

  • View system information.

Monitoring Alerts in the Appliance Web Interface

The Alerts tab shows the status of any active or recent alerts generated by the Appliance. For example, you can track missed backups, Vault replication status, storage failures, and more.

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The following alerts can be generated by the Appliance:

Missed Backup

The Missed Backup alert is generated if a Protected System did not complete the last scheduled backup.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

Failed Backup

The Failed Backup alert is generated if a backup process fails.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

No Transmission to Vault for 48 Hours

The No Transmission to Vault for 48 Hours alert is generated if the Appliance is not able to connect with the Vault within a 48-hour time period.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

Degraded Storage Volume in ZFS Pool

The Degraded Storage Volume in ZFS Pool alert is generated if an Appliance storage volume has been marked as degraded.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

ZFS Pool Offline

The ZFS Pool Offline alert is generated if the entire ZFS Storage Pool is offline.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

Storage Pool at 80% Capacity

The Storage Pool at 80% Capacity alert is generated when storage capacity for the Appliance is over 80% full.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

End User Disk Quota

The End User Disk Quota alert is generated if disk quota configured for a Customer reaches the specified limit.

This alert will display in the Alerts tab. Optionally, you can configure an Email alert or a ConnectWise alert.

Boot VM Check

The Boot VM Check email report provides a complete list of Boot VM Check results. You can also access this information in the Global Management Portal.

For instructions on integrating with ConnectWise, please reference the Integrating with ConnectWise section of this guide.

To view alerts in the Appliance Web interface:

  1. Log in to the Appliance Web interface.

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  2. In the left-hand navigation menu, click the Alerts tab.

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  3. In the Alerts page, read each alert to understand important events that occur in the system.

  4. Use the Status column to view the status of alerts. Alert status can be Active, Closed, or Auto Cleared.

  5. Hover your mouse over icons in the Status column to read their text label.

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Viewing Appliance System Information

You can monitor Appliance system information from the System Info page in the Appliance Web interface. The System Info page displays detailed information about CPU usage, running processes, network data, disk usage, and more.

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To view Appliance system information:

  1. Log in to the Appliance Web interface.

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  2. In the left-hand navigation menu, click the System Info tab. The System Info page displays, showing an overview and summary of the system status of the Appliance.

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  3. In the System Info page, review the following sections:

    1. In the Local System Details section, review the system name, operating system, and RAM capacity details.

    2. In the Disk Usage Statistics section, review information about each disk. You can view the name of the disk, as well as space used and space available.

    3. In the Volumes section, review information about the Operating System volume. For example, you can view the encryption status, total space, used space, and free space.

    4. In the Network Interfaces section, review network details, such as the MAC and IP address.

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Managing Failed Disks

If you encounter critical errors with your storage pool, including a degraded or failed disk, you will need to replace these disks as soon as possible to reduce the risk of data loss. 

To replace a failed disk:

  1. Log in to the Appliance Web interface.

  2. In the left-hand navigation menu, click the Manage Storage tab. The Manage Storage page displays, giving you access to storage settings.

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  3. In the Manage Storage page, click to expand the Failed Disk section. Failed disks will be listed in this section.

  4. Click the Replace button to start the failed disk recovery process.

  5. In the Replace Disk dialog box, select an unused disk that will be used to replace the failed disk.

  6. In Unused Disk drop-down menu, select an available disk that is as large as or larger than the original failed volume.

  7. Click the Replace button to begin rebuilding the RAID set onto the replacement drive.

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Expanding the Storage Pool

You can expand your Appliance storage pool if you need additional space for your Appliance. The Unused Disks section of the Manage Storage page can be used to expand the capacity of the Storage Pool, if necessary.

To replace expand the storage pool:

  1. Log in to the Appliance Web interface.

  2. In the left-hand navigation menu, click the Manage Storage tab. The Manage Storage page displays, giving you access to storage settings.

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  3. In the Manage Storage section, click to expand the Unused Disks section. Unused disks will be listed in this section.

  4. Use the Disks checkboxes to select a set of disks that are the same size. The size does not have to be the same as other RAID sets already assigned to the Storage Pool. Note: You will need to select the required minimum number of disks. Minimum Disks is defined as the number of disks used to initially create the Storage Pool.

  5. Click the Add to Storage button to create a new RAID set and add it to the existing Storage Pool.

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Managing iSCSI Storage

You can optionally utilize iSCSI storage within your Appliance storage pool.

iSCSI utilizes the network layer instead of a dedicated storage controller when performing disk and storage operations. Keep in mind that multiple network adapters should be employed when utilizing iSCSI for the Storage Pool in order to prevent network performance bottlenecks.

We do not recommend mixing Local storage with iSCSI storage devices when creating the Storage Pool.

To manage iSCSI storage:

  1. Log in to the Appliance Web interface.

  2. In the left-hand navigation menu, click the Manage Storage tab. The Manage Storage page displays, giving you access to storage settings.

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    1. In the Manage Storage page, click to expand the iSCSI Storage section.

    2. In the iSCSI Storage section, discover and add iSCSI storage:

    3. In the Server IP field, enter the iSCSI Target Server IP address.

    4. In the Port field, enter the port number if it has been changed from the default port.

    5. Click the Scan button to search for accessible storage targets.

    6. Use the drop-down menu to select from a list of discovered iSCSI Targets.

    7. Optionally, if you need to configure CHAP authentication, click to enable CHAP Logon Information and enter the username and password.

    8. Click Connect to save attach the iSCSI volumes.

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Viewing Storage Settings for the Appliance

The Manage Storage page allows you to see the status and configuration of the Storage Pool and all disk volumes active within the system. From this menu pane, you can create or destroy the Storage Pool, replace failed disks and perform a rebuild of the Storage Pool, or add disks to the Storage Pool to expand storage capacity.

To view storage settings for the Appliance:

  1. Log in to the Appliance Web interface.

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  2. In the left-hand navigation menu, click the Manage Storage tab. The Manage Storage page displays, giving you access to storage settings.

    1. In the Storage Status section, review the current configuration and status of the Storage Pool. For example:

    2. The Pool State field should be marked as Online.

    3. The State field should be marked as Online.

    4. The State of each disk volume present field should be marked as Online.

    5. The Read, Write, and CKSum error count columns should be marked as 0.

    6. The Errors field should be marked as No Known Errors. Note: Please contact Axcient Support if the Storage Status section does not display expected values.

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  3. Optionally, click the Expand Pool button to scan for the Storage Pool size, change, and add the new storage space to the Pool.

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  4. If available, click the Destroy Pool button to delete the Storage Pool and all data.

    Note

    Use this option with caution. If you click Destroy Pool, the system will delete the Storage Pool and all data. This action is irreversible.

  5. Click the Storage Pool section to view failed, used, and unused disks.

    1. Click the Failed Disks sub-section to identify disks that have failed. You can also use this section to replace failed disks, if necessary. For more information, please reference the Managing Failed Disks section of this guide.

    2. Click the Used Disks sub-section to identify disks in use. This section is useful to view disk information, including disk status and size.

    3. Click the Unused Disks sub-section to identify disks not yet in use. This section can be used to expand the capacity of the Storage Pool, if necessary. For more information, please reference the Expanding the Storage Pool section of this guide.

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  6. Click the iSCSI Storage section to view any external iSCSI disk volumes. iSCSI utilizes the network layer instead of a dedicated storage controller when performing disk and storage operations.

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Note

We do not recommend mixing Local storage with iSCSI storage devices when creating the Storage Pool.