Axcient Help Center

The Global Management Portal

The Replibit Global Management Portal (GMP) is a multitenant, centralized portal that delivers secure, remote access to your Managed Devices (Appliances and Vaults) and Protected Systems. With its single pane of glass architecture, the GMP streamlines administrative tasks, significantly reducing the total time required to manage your devices and reports.

Role of the Global Management Portal

The Appliance is the core customer-facing component of the Replibit solution, and the Vault is the offsite storage repository for Cloud recovery. The GMP is the central management point, providing a single-pane-of-glass view of each of your deployed devices (Appliances and Vaults) as well as the Protected Systems they contain. With the GMP, you can perform the following:

  • Remotely access all connected Appliances and Vaults.

  • View dashboard and reporting details.

  • Review health checks.

  • Review trouble checks.

  • View historical storage utilization.

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Axcient Cloud Vs. Private Cloud Hosting

If you choose to replicate to the Axcient Cloud, you will be given a GMP virtual machine in the cloud free of charge. You will receive login credentials when you onboard as a new Partner.

Alternatively, if you are hosting your Private Cloud datacenter, you will be responsible for hosting your GMP. Most partners run the GMP as a virtual machine for simple administration and management, and the Global Management Portal takes very few resources to monitor. You can use the most current Replibit installation file (Replibit.iso) to install the GMP. You do not need to modify your firewall at the Customer Location, but the GMP must have ports open for ssh (22), http/s (80,443), and device management (10000-10000+n where n is the number of managed devices).

For instructions on installing the Replibit GMP, please contact Axcient Support.

Accessing the Global Management Portal

If you choose to replicate to the Axcient Cloud, you will be given a GMP virtual machine in the cloud free of charge. You will receive login credentials when you onboard as a new Partner.

  1. Navigate to the URL provided to you. If you are a Private Cloud partner, navigate to the URL configured when you installed the GMP.

  2. When prompted, type your Username and your Password and then click the Login button. If Multi-Factor Authentication (MFA) has been enabled for your environment, you will also be prompted to enter an MFA Token.

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  3. In the GMP Web interface, you can now browse and manage settings.

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Updating Global Management Portal Settings

After you log in to the GMP, you can begin to browse the Web interface and update key settings. For complete details, please reference the Replibit Management Guide.

To update GMP settings:

  1. In the top navigation menu, click the Settings tab.

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    In the Settings page, click to expand each section that you want to update. For example, click the Date and Time Settings section to confirm that your time settings are correct.To update time settings:

    1. In the Time Zone drop-down menu, select the time zone of the GMP.

    2. Click the Save button when you are finished.

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  3. Click the Reporting Settings section to configure an email server and turn on report notifications. To configure an email server:

    1. Click the Email Delivery checkbox.

    2. Enter information about the email server, including a Display name, emailaddress, the username and password of a valid email account on the email server, and the IPaddress (or URL) and port of the server.

    3. Select your connection security preference.

    4. Click the Save button to save your email server settings.

    5. In the Report section, click the Add button to add a new report for delivery.

    6. For each report you select, you will need to configure the Frequency, the Hour of delivery, the Customer, and the Recipient of the report.

    7. Click the Submit button when you are finished.

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  4. Click the Update Manager section to enable Auto Updates for the system. When enabled, Replibit will update the GMP automatically. If you do not want Replibit to automatically update your systems, then periodically schedule time on your calendar to manually check for updates. To turn on Auto Updates:

    1. Click the Enable Auto Update checkbox to turn on the Auto Updates feature.

    2. Click the Auto-Enable Remote AssistWhen Upgrading checkbox to allow Axcient Support to remotely support the GMP during updates.

    3. Optionally, click the Check for Updates button to manually check for available updates.

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  5. Click the Update New Logo section to add your organization’s uniquely branded logo to the GMP. To add your logo to the GMP:

    1. Click the Choose File button and select your logo file from the local machine.

    2. Click the Upload button to complete the upload process.

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    Note

    We recommend using a 260x100 resolution image.

Configuring Multi-Factor Authentication

Multi-Factor Authentication (MFA) adds a second verification step when a user accesses the Replibit platform. With MFA enabled, users will be prompted to enter a one-time password generated by an authentication app when logging in to the system.

Replibit MFA supports open One-Time-Password (OTP) applications that run on any smartphone. For example, compatible applications include Google Authenticator, Authy, and so forth.

Note: One-Time-Password (OTP) applications are highly reliant on accurate time synchronization. Both the smartphone running the authentication app and the Replibit platform must be synced to the correct time for both to agree on the generated MFA Token.

To configure MFA:

  1. In the top navigation menu, click the Settings tab.

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  2. In the Settings page, click to expand the Multi-Factor Authentication tab.

  3. Click the Enabled checkbox to turn on MFA. A QR code image will display for configuring your preferred authenticator app.

    Note

    You must keep the generated QR code image secure. Any user with access to this image can generate MFA Tokens. Do not digitally share or otherwise expose this image online.

  4. Open an authenticator app on your smartphone and scan the QR code to configure the MFA token.

  5. When your authenticator app is configured, return to the GMP and enter the generated MFA Token in the MFA Token field.

  6. Click the Save button.

  7. To disable Multi-Factor Authentication:

    1. Uncheck the Enabled checkbox.

    2. Enter a valid MFA Token.

    3. Click the Save button. You can delete the previous MFA configuration from the authenticator app.

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Note

If all configured smartphone devices are lost and valid MFA Tokens are not available, contact Axcient Support for assistance in disabling MFA from the backend to re-enable logins.

Note

If you must expire a token configuration due to security concerns, you can generate a new QR image by disabling and re-enabling Multi-Factor Authentication.

Connecting Appliances and Vaults with the Global Management Portal

In the GMP, the Users page allows you to create an API key so that you can integrate each Appliance and Vault with the GMP. When you create a user in the Users page, the GMP automatically generates an API key that you can use for integration purposes.

  • In the GMP, click the Users tab. The Users page displays, showing a list of all previously generated API keys.

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    1. Option 1: In most cases, simply record the admin API key that is automatically generated for the GMP admin user during the provisioning process.

      You can optionally use this admin API key to integrate each Vault and Appliance that you support.

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    2. Option 2: Alternatively, for management purposes, you can generate a new API key for each Customer that you support. This approach is especially useful if you plan to give your Customer login access to the GMP. Please contact Axcient Support for more information regarding this process. To create an API key:

      1. Click the Add button. The Add page displays, prompting you to create a new username and password for the user.

      2. In the Username field, enter a unique username for the Customer.

      3. In the Password field, enter a complex password for the Customer.

      4. In the Role field, select customer to indicate this is a Customer user.

      5. Click the Submit button when you are finished. The system will automatically generate a new API key for this Customer. Record this API key.

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    Note

    You can optionally share Customer-specific user credentials to allow the Customer to log in and view their Managed Devices. Most partners, however, choose not to share these credentials. If you are interested in sharing user credentials with a Customer, please contact Axcient Support for advice and best practices.