Axcient Help Center

Logging in to the Global Management Portal

The Global Management Portal (GMP) is a stand-alone, multitenant portal that allows for centralized management of your Appliances and Vaults and provides a single-pane-of-glass view of device status and Protected System backups. The GMP allows you to:

  • View dashboard and reporting details for all Customers you support,

  • Remotely access all connected Appliances, Vaults, and their Protected Systems,

  • Perform Health Checks, which provide a global overview of all Protected Systems in one single dashboard,

  • Perform Trouble Checks, which display active issues associated with Vaults, Appliances, or Protected Systems in a single dashboard,

  • Review detailed reports on active issues needing investigation and root-cause analysis,

  • Access Storage Management, which provides a graphical representation of historical storage utilization, and

  • Schedule and deliver reports through email.

Accessing the Global Management Portal

If you choose to replicate to the Axcient Storage Cloud, you will receive a GMP virtual machine in the Axcient cloud free of charge. Alternatively, if you are utilizing the GMP in a Private Cloud datacenter, you will be responsible for all hosting responsibilities.

Hosting the Global Management Portal in a Private Cloud Datacenter

Most Private Cloud partners run the GMP as a virtual machine for simple administration and management as it requires very few resources to monitor. You can use the most current Replibit.iso file to install the GMP; you do not need to modify your firewall at the Customer location. For instructions on installing the Replibit Global Management Portal, please contact Axcient Support.

Logging In
  1. Open any web browser and navigate to the Global Management Portal.

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  2. In the Replibit Global Management Portal page, enter your credentials:

  3. In the Username field, enter the Username or the Partner Account Username that you received during your onboarding process.

  4. In the Password field, enter the Password.

  5. Click the Login button.

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Connecting Appliances and Vaults to the Global Management Portal

Before you can begin utilizing the GMP to track and monitor Managed Devices, you will need to first connect each Appliance and Vault that you would like to manage in the Global Management Portal.

This integration process requires an API Key that is displayed on the Users page of the GMP. This API key will integrate each Appliance and Vault with the GMP.

You can generate API keys in one of two ways:

Option 1

In most cases, you will simply copy the admin API key that is automatically generated for the GMP admin user during the provisioning process and is displayed in the Users page of the GMP.

Note

This method is the most common option practiced by our partners.

To use a previously generated API key (Option 1):

  1. In the Global Management Portal, click the Users tab. The Users page displays, showing a list of any previously generated API keys.

    At a minimum, the adminAPI key will be listed, as it is automatically generated for the GMP admin during the provisioning process.

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  2. Copy the API key listed in the API Key column for the appropriate User.

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  3. When you have recorded the appropriate API key, you can log in to each Appliance and Vault Web interface and paste the API key into the API Key field.

    1. Log in to the appropriate Web interface (Appliance or Vault).

    2. Click the Settings tab.

    3. In the Settings page, click to expand the Management Portal tab. The Management Portal section displays.

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  4. In the Management Portal section, enter API details:

    1. In the IP Address field, enter FQDN of the Global Management Portal.

    2. In the Username field, enter the Username associated with the API key.

    3. In the API Key field, enter the API key.

    4. Click the Save button to save your changes.

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Option 2: Generate a New API Key

For advanced management purposes, you can optionally generate a new API key for each Customer you support. This approach is useful if you plan to give your Customers login access to the GMP. When a Customer logs in to the GMP using his or her unique username and password, the GMP will display a filtered view of the Customer’s Managed and Protected Systems.

To generate a new API key (Option 2):

  1. In the Global Management Portal, click the Users tab. The Users page appears, showing a list of any previously generated API keys.

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  2. In the Users page, click the Add button and create a new user, which will be associated with a new API key:

    1. In the Username field, enter a unique username for this new user.

    2. In the Password field, enter a complex password for the user.

    3. In the Role field, select Customer to indicate that this is a Customer user.

    4. Click the Submit button to save your changes. The system will generate a new API key.

    5. Copy the newly generated API key.

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  3. When you have recorded the appropriate API key, log in to each Appliance and Vault Web interface and paste the API key into the API Key field.

  4. In the Web interface, click the Settings tab.

  5. In the Settings page, click to expand the Management Portal tab.

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  6. In the Management Portal section, enter API details:

    1. In the IP Address field, enter the FQDN of the Global Management Portal.

    2. In the Username field, enter the Username associated with the API key generated in the steps above.

    3. In the API Key field, enter the API key generated in the steps above.

    4. Click the Save button to save your changes.

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Note

Managed Devices check in with the GMP once every hour. Each partner’s sync time is offset by a random interval sometime within the hour. It may take up to two hours for new Managed Devices to completely sync their data with the GMP.

Accessing Reports with the Global Management Portal

When you have successfully integrated your Managed Devices (Appliances and Vaults) with the Global Management Portal, you can actively monitor, manage, and remotely access these devices.

After logging in to the GMP, you will be presented with a main navigation menu with a series of tabs. These tabs will allow you to navigate to all the reports and tools needed to monitor and manage your BDR processes effectively and efficiently.

Viewing the GMP Dashboard

You can reference the Global Management Portal Dashboard page for a quick count of your devices, organized by type.

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To view the Dashboard page:

  1. In the GMP, click the Dashboard tab. The Dashboard page displays a listing of the number of Managed and Protected Systems connected to the GMP.

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  2. Use the Dashboard to view a count of Managed and Protected Systems, including:

    1. Total Appliances,

    2. Total Vaults,

    3. Total Managed Systems,

    4. Total servers,

    5. Total workstations, and

    6. Total Protected Systems.

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Monitoring Appliances and Vaults using the Managed Systems Page

The Managed Systems page displays details of all connected Appliances and Vaults. You can use this page to track the details of each Appliance and Vault connected to the GMP.

For example, you can use the Version column to ensure each Managed System is running the latest version of the Replibit software. You can also use the Stats Time column to verify that each Protected System is actively checking in with the GMP.

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To view the Managed Systems page:

  1. In the GMP, click the Managed Systems tab. The Managed Systems page displays, providing details of each Managed System connected to the GMP.

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  2. Use the Managed Systems columns to view system details about each Managed System. For example:

    1. The System ID column displays the unique ID assigned to the device to help Technical Support connect via the Remote Assist feature.

    2. The System Name column displays the name assigned to the system for identification purposes.

    3. The Version column displays the version of Replibit software installed on a specific device. You should periodically verify that all devices have been updated to the latest software.

    4. The IP Address column displays the local IP address allocated for your device.

    5. The Management Port column shows the firewall port opened for the GMP. (HTTPS Connections to the GMP’s URL are redirected to the Managed Device over a secure tunnel.)

    6. The Customer column displays the Licensing Portal customer account to which the device is assigned.

    7. The Stats Time column represents the current timeframe for the statistics shown for this device. The time should be less than two hours old (indicating that they are online and have recently reported in to the GMP).

  3. Optionally, click a column header to sort by field. You can then click again to reverse the sort order.

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  4. Use the License section of the page to view license information for each Managed System. For example, you can view a count of:

    1. Server licenses consumed,

    2. Workstation license consumed, and

    3. Storage consumed.

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  5. Use the Actions section of the page to actively control Managed Systems. For example:

    1. Click the Remote button to launch the Web interface of the Managed System within a new browser window.

    2. Click the Terminal button to launch the Managed System terminal within a new browser window.

    3. Click the History button to view historical information about the system, including Stats Time information and License usage over time.

    4. Click the Systems button to launch the Backup Status page, providing information about the Protected Systems connected to the selected Managed System. This page provides details of the latest backup and disk usage for each Protected System.

    5. Click the Delete button to delete the Managed System from the Global Management Portal.

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Note

If you delete a Managed System currently connected to the Global Management Portal, settings will be cleared from the Management Portal page (accessible from the Settings tab) on the selected device. Deleting a Managed System will also delete all Protected Systems belonging to the device and their associated metadata from the Global Management Portal database. If you do not have a means to connect directly to the Managed System Web interface (for example, through VPN or other remote access to the Customer network), you will no longer have access to the Managed System after deleting it from the Management Portal.

Monitoring Protected System Backups with the Backup Status Page

The Backup Status report provides a detailed list of Protected Systems. You can use this report to centrally monitor each Protected System in your environment. For example, you can track disk usage and backup status. Using the Agent Version column, you can confirm that the latest Replibit Agent is installed on the Protected System.

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To monitor Protected Systems using the Backup Status report:

  1. In the GMP, click the Backup Status tab. The Backup Status report displays, providing details of each Protected System.

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  2. Use the columns to view system details about each Protected System. For example:

    1. The PS Name column identifies the name of the Protected System.

    2. The OS Name column lists the Operating System name and version.

    3. The IP Address section displays the IP address of both the Protected System and its Appliance.

    4. The Disk Usage section displays the total and used disk usage for the Protected System. This section also displays disk usage of the Appliance.

    5. The Agent Version column displays the version of the Replibit Agent installed on the Protected System. You can reference this column to ensure each device is protected with the latest version of the Replibit Agent.

    6. The Agent Status column reports whether the Replibit Agent is active on the Protected System.

    7. The Last Backup Time column displays the time and date of the latest backup on the Protected System.

  3. Optionally, click a column header to sort by field. You can then click again to reverse the sort order.

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  4. Use the Actions section of the page to actively control Protected Systems. For example:

    1. Click the History button to view historical backup information for the Protected System, including the Agent Status and Last Backup Time.

    2. Click the Delete button to delete the Protected System from the Global Management Portal.

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Note

Deleted Protected Systems that still exist on the managed device will be re-registered within the GMP during the next sync cycle, but previous historical metadata will be lost.

Monitoring Protected System Replication with the Replication Status Page

The Replication Status page lists the replication status of each Protected System, including off-site storage utilization, replication status, and last replication time.

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To monitor replication with the Replication Status Page:

  1. In the GMP, click the Replication Status tab. The Replication Status report displays, providing details of each Protected System being replicated to a Vault.

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  2. Use the columns in this report to view replication status details. For example:

    1. The PS Name column identifies the name of the Protected System.

    2. The OS Name column lists the Operating System name and version.

    3. The IP Address section displays the IP address of the Protected System, the Appliance, and the Vault, if applicable.

    4. The Disk Usage section displays the total and used disk usage for the Vault.

    5. The Replication Status column displays whether the Protected System is being replicated to a Vault. A green checkmark indicates that replication is configured, and a red x indicates that replication is not configured (local-only.)

    6. The Last Ingested Snapshot column displays the time and date of the latest backup snapshot fully replicated and available on the Vault.

  3. Optionally, click a column header to sort by field. You can then click again to reverse the sort order.

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  4. In the Actions section of the page, click the Delete button to remove the Protected System and its history from the GMP.

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Note

Managed Systems that have been retired and Protected Systems that no longer exist on their Appliance should be deleted from the Global Management Portal to ensure accurate reporting statistics. Deleting a Protected System from an Appliance does not automatically remove it from the GMP. Protected Systems that still exist on the Managed Device will be recreated within the GMP.

Identifying Problems with the Trouble Report

The Trouble Report page allows you to simplify the daily management and maintenance of your fleet of Replibit devices. 

The Trouble Report page lists Appliances, Vaults, and Protected Systems being managed by the Global Management Portal filtered to only display items with a highlighted problem. This allows you to view an overall status of each problematic device, with statistics scored in red, green, or yellow (yellow) to indicate status.

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To monitor troubled devices:

  1. In the GMP, click the Trouble Report tab. The Trouble Report page displays, providing details of Managed and Protected System.

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  2. In the Trouble Report page, view a listing of each device by type, including Appliance, Vault, and Protected System.

  3. Use the columns to view the details of each device. For example, to view the details of a troubled Protected System, reference the following columns:

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  4. Reference highlighted cells for detailed status information:

    1. To view additional details, hover your mouse over a red or yellow (yellow) highlighted cell and review the pop-up bubble.

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    2. The System Name column identifies the name of the Protected System.

    3. The Vault Name column identifies the name of the Vault where Protected System Snapshots are being replicated.

    4. The Agent Status column lists the operational status of the Replibit Agent installed on the Protected System.

    5. The Agent Version section displays the current version of the Replibit Agent installed on the Protected System.

    6. The Last Backup Time column lists the time of the latest backup.

    7. The Last Replication Time column displays the time of the latest Snapshot replicated to the Vault.

    8. The AutoVerify column displays the results of the chkdsk test and the heartbeat test.

    9. The Boot Check column indicates whether the Boot VM Check feature is turned on at the Appliance level.

    10. The Vlt Boot Check column indicates whether the Boot VM Check feature is turned on at the Vault level.

    11. The Backup Statistics column displays a count of completed, failed, and missed backups.

    12. The Vols column displays the Protected System volume(s) being backed up.

    13. The Retention column displays the Snapshot retention policies defined for all Snapshots, daily Snapshots, weekly Snapshots, monthly Snapshots, and Yearly Snapshots (for both the Appliance and Vault).

    14. The Disk Used column displays disk usage of the Protected System.

    15. The App Used column displays the disk usage within the Appliance.

    16. The Vlt Used column displays the disk usage within the Vault.

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    17. A green cell indicates normal operations, such as an Agent being online, the date and time of a successfully completed backup, or a completed Backup with no failures.

    18. A red or yellow (yellow) cell indicates a potential issue, such as a Boot Check that is disabled.

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Verifying the Status of Devices with the Health Report

In the Health Report tab, you can view a listing and status of all Managed and Protected Systems visible in the GMP. The Health Status report allows you to view an overall health of each device, scored in red, green, or yellow (yellow) to indicate status.

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To view the health status of devices:

  1. In the GMP, click the Health Report tab. The Health Report page displays, listing details about each Managed Device.

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  2. In the Health Report page, view a listing of each device by type, including:

    1. Appliance,

    2. Vault, and

    3. Protected System (grouped by Appliance).

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  3. Reference highlighted cells for detailed status information:

    1. A green cell indicates normal operations, such as an Agent being online, the date and time of a successfully completed backup, or a completed Backup with no failures.

    2. A red or yellow (yellow) cell indicates a potential issue, such as a Boot Check that is disabled.

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  4. To view additional details, hover your mouse over a red or yellow (yellow) highlighted cell and review the pop-up bubble.

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Note

All data and metrics reported by the Health and Trouble report pages is identical to the information available on the other pages of the Global Management Portal, but logical analysis has been performed in order to highlight potential trouble and overall health of each device in a more user-friendly format.

Managing Storage Usage with the Storage Report

You can use the Storage Report to manage your devices over time. The Storage Report page is broken into two sections of reporting that you can monitor:

  • The Vault Storage Utilization Report, and

  • The Appliance Storage Utilization Report.

Protected Systems are sorted from largest to smallest and limited to only the largest 10 systems.

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To view the Storage Report:

  1. In the GMP, click the Storage Report tab. The Storage Report page displays.

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  2. Use the Vault Storage Utilization section to view storage history of data usage for each Vault.

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  3. Use the Appliance Storage Utilization section to view storage history of data usage for each Appliance. You can also use each sub-section to view a breakdown of usage by device type:

    1. The Protected System Usage section shows the amount of storage utilization for each Protected System.

    2. The Appliance Usage section shows the amount of storage utilization for each Appliance.

    3. The Vault Usage section shows the amount of storage utilization for each Vault.

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Monitoring Your Protected Systems with the Boot VM Report

The Boot VM Report provides a visual quick reference to the status of the latest Boot VM test for all Protected Systems managed by the Global Management Portal. With the details in this report, you can quickly verify that all Protected Systems are bootable.

Note: To properly utilize the Boot VM Report, the Boot VM Check feature must be enabled for each individual Managed System (Appliance and Vault). For instructions on enabling this feature, please reference the Replibit Installation Guide.

If the Boot VM Check feature is not enabled for a Managed System, the image column will display as NA.

Within the Boot VM Report, the AutoVerify column displays results of the AutoVerify check, which alerts you of possible issues with Protected Systems before they fail. With this advanced notification, you can ensure you have valid backups and the resources necessary to repair potentially bad data on the source system.

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To view the Boot VM Report:

  1. In the GMP, click the Boot VM Report tab. The Boot VM page displays.

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  2. Use the columns to view the details of each Protected System boot process:

    1. The Customer column identifies the Customer to whom the Protected System is registered.

    2. The Location column identifies the geographic location of the Protected System.

    3. The PS Name identifies the device name.

    4. The Device Type section displays the type of device that is protecting the Protected System.

    5. The IP Address column lists the IP address of the Protected System.

    6. The Snapshot Time column displays the time of the latest Snapshot.

  3. The AutoVerify column displays the results of the chkdsk test and the heartbeat test. chkdsk confirms the integrity of the file system. If chkdsk fails, a full backup of the Protected System might be triggered (if one has not already been performed recently) in an attempt to self-heal the failure. Heartbeat confirms that the system was able to fully boot the operating system, start services, and accept commands to perform additional testing (for example, chkdsk.)

  4. The Screenshot column displays the captured image of the boot process to help you ensure the Protected System image was able to boot properly.

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Note

Full scans generated by AutoVerify will occur no more than once every 30 day.

Note

chkds may fail due to the following conditions:

  • Corrupted or incomplete backup snapshot on the BDR Appliance. (A new full backup will likely resolve the issue.)

  • File system corruption on the source-protected system disk(s).(chkdsk should be run on the protected system and then a new full backup taken to fix this problem.)

If chkdsk exits with error codes that indicate possible data consistency issues, the Appliance will attempt to resolve the issue by performing a new full scan of the Protected System and an alert is generated on the Appliance. Alerts generated by AutoVerify are automatically closed after the full scan completes.

Managing Reports and Central Alerting

The GMP allows you to schedule recurring reports so that you can stay informed of important events that occur in the system. You can customize report delivery from within the GMP and select from a variety of administrative and customer-facing report types. You can choose to have these reports delivered to any email recipient(s) you define on a daily, weekly, or monthly schedule.

Additionally, you can turn on Central Alerting so that you are notified when devices are down. A single ticket is generated for each unique alert and is updated periodically if it has not been resolved. You can also use this feature in conjunction with the ConnectWise PSA platform. For more information, please review the Integrating with ConnectWise section of this guide.

For example, with Central Alerting, you can track the following alerts:

  • Appliance offline

  • Vault offline

  • Replibit version out of date on device

  • No recent backup of Protected System*

  • No recent replication of Protected Systems to the Cloud

If you receive a report that highlights an issue, please reference the Troubleshooting Guide for support.

To schedule reports and enable ticketing:

  1. In the GMP, click the Settings tab. The Settings page displays, showing all available GMP configuration options.

  2. Click to expand the Reporting Settings section. The Reporting Settings section displays, allowing you to turn on and configure reports.

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  3. Click the Email Delivery checkbox to enable email.

  4. Enter information about the email server, including:

    1. The From Email address,

    2. The username and password of a valid email account on the email server, and

    3. The hostname and port of the server.

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  5. Optionally, click the Ticketing checkbox to enable Central Alerting. This feature will alert you when devices are down.

  6. Enter information about your mail server, including:

    1. The POP3 server,

    2. The POP3 port, and

    3. The To Email address.

  7. Click the Save button to save your settings.

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  8. After you configure the email server, you can select reports for delivery:

    1. Click the Add button.

    2. In the Report Name drop-down field, select the type of report you want delivered. 

    3. In the Frequency drop-down menu, select how often this report should be delivered.

    4. In the Hour field, enter the time of day you want this report delivered.

    5. If this is a Customer-specific report, use the Customer drop-down menu to select the name and email address of the Customer after you enter the required information in the Recipients field. Information displayed in this report will then be filtered for this Customer.  

    6. In the Recipients field, configure recipients who should receive this report.

    7. Optionally, click the Add button to add additional recipients.

  9. Click the Submit button to save your settings. The Report Engine will process reporting schedules every 10 minutes. If a delivery window was missed (for example, if the GMP was offline), any pending reports will be delivered in the next available 10-minute window. You can edit your settings at any time.

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Configuring Global Management Portal Settings with the Settings Tab

The Settings page gives you access to a list of settings and configuration options to help you customize the GMP. For example, you can view or update the following key settings:

  • The API Key tab allows you to retrieve your API Key.

  • The Change Machine Name tab allows you to change your Machine or Host Name.

  • The Change Password tab allows you to change and manage the Admin (Web UI) password.

  • The Date and Time Settings tab allows you to manage the date, time, and time zone settings of the device.

  • The Multi-Factor Authentication tab allows you to enable and configure the Multi-Factor Authentication (MFA) feature. Multi-Factor Authentication (MFA) adds a second verification step when a user accesses the Replibit platform. With MFA enabled, users will be prompted to enter a one-time password generated by an authentication app when logging in to the system.

  • The Reporting Settings tab allows you to configure and customize the frequency and recipients of your reports.

  • The Update Manager tab allows you to configure and manage updates to the Management Portal.

  • The Remote Assist tab allows you to enable the Remote Assist feature, which gives Axcient Replibit Technical Support the ability to troubleshoot issues on your devices without requiring assistance from the Customer or the partner. For more information, please visit our Knowledgebase.

  • The Network Settings tab allows you to manage the Network Settings on your device.

  • The Upload New Logo tab allows you to customize your branding.

  • The Shutdown and Reboot tab allows you to shut down or reboot your device.

To manage Global Management Portal settings:

  1. In the GMP, click the Settings tab. The Settings page displays, showing all available GMP configuration options.

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  2. Click to expand the API Key section to view your API Key.

    For instructions on working with the API Key, please reference the Connecting Appliances and Vaults to the Global Management Portal section of this guide.

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  3. Click to expand the Change Machine Name section to view or update the name of the GMP machine.

    1. In the Machine name field, and a descriptive name for the machine.

    2. Click the Change button to save your changes.

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  4. Click to expand the Change Password section to update your password to the GMP.

    1. In the Current Password field, enter your Current Password.

    2. In the New Password field, enter your New Password.

    3. In the Confirm Password field, re-enter your New Password.

      Note

      Minimum password length is 8 characters.

    4. Click the Submit button to save your changes.

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  5. Click to expand the Multi-Factor Authentication tab.

    1. Click the Enabled checkbox to turn on MFA. A QR code image will display for configuring your preferred authenticator app. Note: You must keep the generated QR code image secure. Any user with access to this image can generate MFA Tokens. Do not digitally share or otherwise expose this image online.

    2. Open an authenticator app on your smartphone and scan the QR code to configure the MFA token.

    3. When your authenticator app is configured, return to the GMP and enter the generated MFA Token in the MFA Token field.

    4. Click the Save button to save your settings.

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  6. Click to expand the Date and Time Settings section to view your time settings.

    1. In the Time Zone drop-down menu, select your Time Zone.

    2. Click the Save button to save your settings.

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  7. Click to expand the Reporting Settings section to configure email delivery sections for reports. For complete instructions, please reference the Scheduling and Managing Reports section of this guide.

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  8. Click to expand the Update Manager section to turn on or off the Enable Auto Update feature, which will automatically update the GMP to the latest available Replibit version. You can enable this feature by clicking on the Enable Auto Update checkbox. Note: As a best practice, we suggest that you check the Auto-Enable Remote Assist When Upgrading checkbox. This tool allows Axcient Technical Support to remotely assist and diagnose issues if they arise during the upgrade process.

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  9. Click to expand the Remote Assist section to turn on the Remote Assist tool. You can enable this service by clicking on the Enable checkbox. Please note that Remote Assist automatically expires and is disabled after the selected expiration date.

    Note

    As a best practice, we recommend that you turn on this feature and select an expiration date at least 7 days in the future when you submit a ticket to Axcient Support.

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  10. Click to expand the Network Settings section to manage Network Settings on the device.

    1. From the Method drop-down menu, select either DHCP or Static.

    2. In the IP Address field, enter the IP address of the device.

    3. In the Subnet Mast field, enter the subnet mask of the device.

    4. In the Network Gateway field, enter the network gateway address of the device.

    5. In the DNS field, enter the DNS address. Multiple DNS Server entries can be entered by separating each entry with a comma.

    6. Click the Submit button to save your changes.

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  11. Click to expand the Upload New Logo section to upload your logo and brand the GMP according to your company branding standards.

    1. Click the Update New Logo section to add your organization’s uniquely branded logo to the GMP. Note: We recommend using a 260x100 resolution image.

    2. Click the Choose File button and select your logo file from the local machine.

    3. Click the Upload button to complete the upload process.

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  12. Click the Shutdown and Reboot section to shut down or reboot the GMP.

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