Axcient Help Center

Introduction

x360Cloud provides peace-of-mind by ensuring that the cloud data used in your organization is backed up, recoverable, and protected. x360Cloud backs up:

  • Microsoft 365, and

  • Google Workspace.

When you deploy x360Cloud, your critical data is backed up to our encrypted, tamper-proof Axcient Cloud. The Axcient Cloud gives you absolute protection against accidental or malicious data loss. With multiple redundant Axcient Cloud storage and best-in-class encryption, you can rely on 99.999% durability and 99.999% availability.

After data is backed up, x360Cloud administrators can instantly search data with rich filtering, and quickly select data to restore. In addition, detailed dashboards, reports, and monitoring of all backup activities visually indicate how x360Cloud is working to protect your data.

Microsoft 365 Supported Services

All Microsoft 365 Business Plans plans are supported by x360Cloud, including:

  • Microsoft 365 Business Basic (formerly Office 365 Business Essentials)

  • Microsoft 365 Business Standard (formerly Office 365 Business Premium)

  • Microsoft 365 Business Premium (formerly Microsoft 365 Business)

  • Microsoft 365 Apps (formerly Office 365 Business and Office 365 ProPlus)

  • Enterprise E1, E3, E4, E5

x360Cloud for Microsoft 365 currently backs up the following service connectors:

  • Mail

  • Contact

  • Calendar

  • OneDrive

  • SharePoint (Document Libraries)

x360Cloud for Microsoft 365 does not currently support:

  • Exchange Online Archiving (In-Place Archive)

  • Environments connected to a physical environment

Supported Google Workspace Services

x360Cloud supports the following Google Workspace services:

  • Gmail

  • Calendar

  • Contacts

  • Drive

  • Shared Drive (Google Workspace Enterprise license only)

  • Sites

Supported Browsers

You can use the latest versions of the following browsers to access x360Cloud:

  • Chrome

  • Firefox

  • Safari

Security

Axcient holds our partners' data in highest regard. We maintain data integrity and protect partner data through methods that avoid compromise. Our data policies meet the requirements of GDPR (General Data Protection Regulation).

x360Cloud uses military-grade encryption when transporting data over Secure Sockets Layer (SSL) encrypted connections. From the SSL encrypted connections, it routes to an HTTPS stand-alone processes running behind a firewall. Our Server-Side Encryption (SSE) uses at minimum 128-bit SSL (128-bit) in transit and 256-bit Advanced Encryption Standard (256-bit AES) at rest. Stored data is only accessed by applications from behind a firewall.

x360Cloud is HIPAA Compliant. Please reference the Axcient HIPAA Whitepaper for details and requirements.

Terminology

Many key words used in this guide refer to industry terminology. For example:

Service:

A service refers to the SaaS platform supported by x360Cloud. For example:

  • Microsoft 365

  • Google Workspace

Service Instance:

A service instance refers to a specific occurrence of a service. Each instance displays its own unique domain name. For example:

  • cloudfinder.onmicrosoft.com

  • cloudfinder.ems.com

Connector:

A service connector refers to the type of service. For example:

  • Mail

  • Contact

  • Calendar

  • SharePoint

Backup Objects:

A backup object refers to the content type that is backed up, including:

  • Document

  • Email

  • Event

  • Contact

Please note that nested folders need to be restored individually. Metadata and permissions are backed up but not restored.