Axcient Help Center

Downloading and Installing the Direct-to-Cloud Agent

After you log in to the Vault, you can begin to download and install the Direct-to-Cloud Agent software on Protected Systems.

Role of the Agent

The Agent is software installed on a Protected System. The Agent performs the backup and sends the backup data to the Vault. Consider the following important notes about the Agent:

  • The Agent software must be installed on each system that needs to be protected.

  • The Direct-to-Cloud Agent cannot currently be installed over an existing Replibit Agent. If a Replibit Agent has been previously installed, it must be uninstalled. You must also delete the existing Replibit agent folder (typically located at C:\Program Files (x86)\Replibit). Failure to remove the previous Agent files will prevent the Direct-to-Cloud Agent from registering with the Vault.

  • Backups of Protected Systems are image-based.

  • Supported platforms include most Windows workstation and server editions.

  • You can install and uninstall Agent software without the need to reboot the target device, reducing the impact to the Customer environment.

Prerequisites

As an administrator, you will install the Agent onto each Protected Device that you support. We recommend leaving 3rd party backup solutions installed while the initial full backup is being completed, and adjust scheduling so that the existing backups run during business hours and the x360 agent runs outside of business hours until completed, to avoid any gap in backup coverage.

Installing the Direct-to-Cloud Agent

You can download the Agent from the Users tab of the Vault.

Note

The installation file is only valid for 12 hours from the time of download. Installing from an expired Agent installer file will fail and register invalid token errors within the log file.

  1. Open a Web browser, navigate to the Vault Web interface, and log in.

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    Note

    Each Axcient Cloud Vault as a unique URL that is provided during onboarding. If you do not have this URL, please contact Axcient Support.

  2. In the Vault Web interface, click the Users tab.

    Note

    The Users tab reflects the list of Customers created in the Licensing Portal. If your Customers are not displaying in the Users tab, we recommend syncing the Vault with the Licensing Portal.

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  3. Locate the appropriate client and click the Download link.

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    Note

    Do not rename this file. The installation file downloaded from this page contains temporary token and identifying information embedded in the filename.

    Note

    The installation file is only valid for 12 hours from the time of download. Installing from an expired Agent installer file will fail and register invalid token errors within the log file.

  4. Click the installation file to initiate the installation process.

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  5. After reading the agreement, select I accept the agreement. Click the Next button to continue.

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  6. Accept the default installation folder. Click the Next button to continue.

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  7. When prompted, enter the Volumes to back up .Click the Next button to continue.

    Note

    You do not need to enter an IP address.

    Note

    You can optionally enter an access control password. If you enter a password, the Vault will prompt you for this password before you begin a system recovery. We recommend setting a unique password to enhance security.

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  8. When you are ready, click the Install button to begin installation.

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  9. When installation completes, click Finish to exit.

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  10. After several minutes, the Vault Web interface will display the newly Protected System in the Protected Systems tab. A full backup will automatically initiate based on your schedule settings.

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Silent and RMM Deployment of the Agent

The Direct-to-Cloud Agent can be silently deployed through RMM or other tools as follows:

msiexec /i <agent file> /quiet

Optional parameters include:

  • BACKUP_VOLUMES=<Drv>,<drv>...

  • PASSWORD=<encryption passphrase>

For example:

msiexec /i <agent file> /quiet

BACKUP_VOLUMES=C,D,E PASSWORD=password123