Axcient Help Center

Creating Direct-to-Cloud Customers in the x360Recover Licensing Portal

When you are ready, you can create a Customer account within the Licensing Portal.

Note

You should only create one Customer account for each customer that you support.

Creating a Customer

Please consider the following when creating Customers:

  • When you create a Customer, you will be prompted to configure a username and password for the account. These credentials may be used when logging into the Vault to recover data. We recommend recording the username and password. You can optionally share these credentials with the customer if they will be performing self-service restores from an off-site Vault.

  • Each Customer account must be configured with a unique username. You cannot create two Customer accounts with the same username within the x360Recover Licensing Portal.

  • If you need to recover a lost password, click the Change Password button to reset the password.

To create a Customer:

  1. From the x360Recover License Management left pane menu, click to expand User Management and then select Users.

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  2. Click the Add User button. The Customer Details window displays.

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  3. In the Customer Details window, update the following fields:

    1. In the Customer Username field, enter the username for the new Customer. This field only accepts letters, numbers, and underscore characters. You cannot add spaces or other special characters.

    2. In the Customer Company Name field, enter the name of the company.

    3. In the Customer Password field, enter a complex password. You must confirm this password in the Customer Confirm Password field.

    4. In the Customer Email Address field, enter an email address for the Customer.

    5. In the Locations field, enter one or more Locations for the Customer. Separate each Location with a comma. This field only accepts letters, numbers, and underscore characters. You cannot add spaces or other special characters.

      Note

      Do not assign additional licenses to the customer for Direct to Cloud protected systems. Direct to Cloud licensing is billed on a Usage basis independent of the Licensing Portal. Assigning additional licenses here will result in double-billing for your Direct to Cloud endpoints.

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