Axcient Help Center

Creating Customers and Locations in the Replibit Licensing Portal

Before you can deploy an Appliance at a new Customer Location, you must create a Customer account within the Licensing Portal. You can create a new Customer account by clicking the User Management link in the Replibit License Management left pane menu.

Each Customer account must have one or more Locations. BDR Appliances and Licenses are assigned to Locations. When you are ready to deploy an Appliance, please note that it must be assigned to an existing Customer Location that is not already in use by any other Appliance.

Important Notes

  • You should only create one Customer account for each customer that you support. You can, however, create as many Locations as needed for each Customer account.

  • Each Location can be assigned to only one Appliance.

  • When you deploy a new Appliance at a Customer site, you will be prompted to assign the Appliance to a Customer Location. If you do not see any accounts available when you click the Get Customers button, then you do not have any Customer accounts with a Location that has not been previously assigned to an Appliance. In this instance, you will need to create a new Customer or add a new Location to an existing Customer account.

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  • Performing a Factory Reset on a deployed Appliance will release the Location in the License Portal to be reused by a new Appliance.

Creating a Customer

Before you can deploy an Appliance at a new Customer Location, you must create a Customer account within the Licensing Portal.

Important Notes

  • When you create a Customer, you will be prompted to configure a username and password for the account. These credentials are required when logging into any Vault to recover data. We recommend recording the username and password. You can optionally share these credentials with the customer if they will be performing self-service restores from an off-site Vault.

  • Each Customer account must be configured with a unique username. You cannot create two Customer accounts with the same username within the Replibit Licensing Portal.

  • If you need to recover a lost password, click the Change Password button to reset the password. Please note that if the Customer password changes in the Replibit Licensing Portal, it must also be changed on the Appliance within the Settings page (Licensing subtab).

To create a Customer:

  1. From the Replibit License Management left pane menu, click to expand User Management and then select Users.

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  2. Click the Add User button. The Customer Details window displays.

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  3. In the Customer Details window, update the following fields:

    1. In the Customer Username field, enter the username for the new Customer. This field only accepts letters, numbers, and underscore characters. You cannot add spaces or other special characters.

    2. In the Customer Company Name field, enter the name of the company.

    3. In the Customer Password field, enter a complex password. You must confirm this password in the Customer Confirm Password field.

    4. In the Customer Email Address field, enter an email address for the Customer.

    5. In the Locations field, enter one or more Locations for the Customer. Separate each Location with a comma. This field only accepts letters, numbers, and underscore characters. You cannot add spaces or other special characters.

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Editing Customers

You can manage and update existing Customers and Locations from within the Replibit Licensing Portal. Specially, you can perform the following actions:

  • Edit the name of the company.

  • Deactivate, or temporally suspend, a Customer account (for example, due to non-payment).

  • Activate a previously deactivated Customer account.

  • Add a new Location to a Company account.

  • Remove a Location from a Company account, including all assigned licenses.

  • Delete a Company account, including all associated Locations and assigned licenses.

  • Reset a lost or stolen Customer account password.

  • Create a new Customer account and Location(s).

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To edit a Customer:

  1. From the Replibit License Management left pane menu, click to expand User Management and then select Users.

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    The User Management window displays, listing all Customer Location sites. Customers with more than one Location will appear in the list multiple times, one for each Location.

  2. Click the checkbox adjacent to the Customer that you need to modify and then select an action from the toolbar:

    1. Click the Edit button to edit the Company Name field.

    2. Click the Activate button to activate a previously deactivated account. This action will also reactivate licenses.

    3. Click the Deactivate button to deactivate an active account (for example, due to non-payment). Deactivated accounts cannot perform backups. Licensing for all Locations belonging to the Customer will be revoked without modifying the license assignments.

    4. Click the Add Location button to add a new Location to the account.

    5. Click the Remove Location button to remove a Location from the account. This action will also remove any assigned licenses. Any Appliance associated with the removed Location will need to be Factory Reset and re-provisioned before it can resume backups. If an Appliance has been lost—for example, due to hardware failure—you can either delete and recreate the Location or contact Replibit Support to have the existing Appliance association cleared from the Replibit Licensing Portal.

    6. Click the Delete button to delete the Customer account, including all Locations and all assigned licenses.

    7. Click the Set Password button to reset the account password to a new value. Please note that this information must be updated on all Appliances that belong to this Customer within the Settings page of the Appliance Web interface (Licensing subtab).

    8. Click the Add User button to create a new Customer account and Location(s).

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