Axcient Help Center

Cloud Failover

The cloud failover feature in the RMC allows you to start virtual machines (VMs) in the Axcient Cloud of one or more protected devices. The Axcient Cloud failover solution allows you to do the following:

  • Create a Virtual Office running in the Axcient data center that matches existing server configurations

  • Configure network settings for the virtual office, including:

    • Provide secure access to the Virtual Office by configuring VPN

    • Configure Site to Site Open VPN, allowing multiple remote networks to connect to the Virtual Office

    • Allow VMs to access the Internet by enabling outbound connections (disabled by default)

    • Establish Port Forwarding rules

  • Start the Virtual Office VMs of each server from separate restore points

This section of the guide will cover the various Virtual Office interfaces.

Starting the Virtual Office

To start the Virtual Office:

  1. In the RMC, click Clients.

  2. On the Sites page, click the Details button for the appropriate Client.

  3. On the Site Details page, click the Recover button.

  4. On the Recover Something screen, click the Make it Virtual option and then select the Start a Virtual Office option.

  5. Select the type of cloud virtualization to deploy:

    1. Select the Make it a Test option to test the virtualization process and verify the availability of recovery points in case of an emergency.

    2. Select the Put it in Production option in the event of a disaster. This local failover VM can be used to temporarily replace production devices until a permanent replacement is ready.

  6. On the Start Virtual Office (Failover) screen, select the services and configure settings:

    1. In the Services field, use the checkboxes to select the appropriate service(s).

    2. If you would like to set up a subnet for the Virtual Office, configure the Gateway and Netmask fields:

      1. In the Gateway field, enter the gateway IP address. This address should be the same as the default gateway on the physical network that the Virtual Office is trying to replicate. For example, if devices are on the network, the gateway will most likely be

      2. In the Netmask field, enter the netmask value.

      3. Optionally, to add a new subnet for the Virtual Office, click the + Add Another link. Please note that you can add up to ten subnets. Subnets must not overlap with other subnets on the Virtual Office. To delete a subnet, click the red Delete icon.

    3. Click the Start Virtual Office button when you are finished.