Axcient Help Center

Integrating withConnectWise

ConnectWise is a Professional Services Automation (PSA) platform for companies that sell, service, and support technology. You can optionally integrate this platform with x360Cloud so that tickets are automatically created in ConnectWise when an organization has not generated a backup within a 24 hour period.

To integrate x360Cloud with ConnectWise, you need to complete the following tasks:

  • Create an API Member and generate API Keys.

  • Specify service defaults for the API Member.

  • Configure a new PSA system in x360Cloud.

  • Turn on ticketing in x360Cloud.

Important

A ticket will automatically be created in ConnectWise Manage PSA if an organization does not successfully generate a backup within a 24 hour period.

Currently, tickets from all organizations are created under a single company in ConnectWise (the company will be created automatically). In future releases, you will have the ability to map organizations for improved management.